Shipping policy
Order Processing
All orders are processed within 1–3 business days.
Please note that processing times may be longer during peak periods or promotions.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).
Shipping Times
As we work with international suppliers and fulfillment partners, delivery times may vary depending on the destination.
Estimated delivery times are:
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Europe: 7–15 business days
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International: 10–25 business days
These timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and displayed before completing your purchase.
Any customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Delays
Glozem is not responsible for delays caused by:
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customs clearance
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carrier issues
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incorrect or incomplete shipping information provided by the customer
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circumstances beyond our control (e.g. weather conditions, strikes)
Incorrect Address
Please ensure that your shipping address is correct at checkout.
Glozem is not responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will assist you in tracking the shipment and evaluating the issue.
Contact
For any questions regarding shipping, please contact us at:
support@glozem.com